ONLINE TRANSPORTATION SERVICES AGREEMENT

This Online Transportation Services Agreement (“Agreement”) is entered into electronically between the Service Provider listed below and the real or legal person (“Service Recipient”) who books transportation services via the website or digital platforms. The Agreement becomes effective upon electronic acceptance.

1. PARTIES

1.1. SERVICE PROVIDER

Trade Name: HRH LUCKY TURİZM LİMİTED ŞİRKETİ
Address: 15 Temmuz Mah. Bahar Cad. No:91/D
B Block, Shop: 51, Bağcılar / Istanbul – Türkiye
Tax Office / No: Güneşli / 4640975468
E-mail: info@hrhlucky.com

1.2. SERVICE RECIPIENT

Any real or legal person receiving transportation or chauffeur-driven vehicle services from the Service Provider.

2. SUBJECT AND SCOPE OF THE AGREEMENT

This Agreement governs the terms and conditions under which the Service Provider offers domestic transportation services including:

Airport transfer services

Hourly chauffeur-driven vehicle rental

Daily or program-based chauffeur-driven vehicle rental

All services are provided with driver and fuel included.

3. VEHICLE TYPES USED FOR SERVICES

The following vehicle types may be used depending on availability and customer selection:

Bus

Midibus

Minibus

Passenger cars (sedan and VIP vehicles)

Vehicle selection is made by the Service Recipient during the reservation process.

4. IMPORTANT NOTICE REGARDING PASSENGER CARS

4.1. Under Turkish transportation regulations, transportation services provided with passenger cars may be subject to different enforcement practices during roadside inspections.

4.2. If a passenger car is selected, the Service Recipient acknowledges that vehicle replacement may be required due to traffic controls or law enforcement inspections.

4.3. In such cases, the Service Provider may assign an equivalent or higher-class vehicle to continue the service.

4.4. Delays, vehicle changes, or route adjustments arising from regulatory inspections or official interventions shall be considered force majeure, and the Service Provider shall not be held liable.

5. PRICING, SERVICE LIMITS AND ADDITIONAL CHARGES

5.1. Service fees are based on the prices displayed on the Service Provider’s website or online reservation system at the time of booking.

5.2. All online prices include VAT.

5.3. The paid service fee is limited to the time, distance and route specified during the reservation.

5.4. Any excess time, distance or route deviation shall be charged according to the additional fees stated on the website or booking platform.

5.5. Extra stops, waiting time, route changes and special requests are subject to additional charges.

6. RESERVATION, CANCELLATION AND REFUND POLICY

6.1. Cancellations must be submitted in writing at least 24 hours prior to the scheduled service start time.

6.2. For cancellations made more than 24 hours in advance, the paid amount will be refunded.
However, bank commissions, payment gateway fees and foreign exchange differences, which are beyond the Service Provider’s control, may be deducted from the refund amount.

6.3. Cancellations made less than 24 hours before service commencement are subject to a 50% cancellation fee.

6.4. No refunds will be issued for cancellations made less than 12 hours before service start or in case of no-show.

7. LIMITATION OF LIABILITY

7.1. The Service Provider shall not be liable for indirect damages, loss of profit or third-party claims arising from the service.

7.2. In all cases, the Service Provider’s total liability shall be limited to the amount paid for the relevant service.

8. FORCE MAJEURE

Events such as natural disasters, adverse weather conditions, traffic accidents, road closures, official authority decisions, strikes, pandemics, or law enforcement actions shall be considered force majeure. The Service Provider shall not be held responsible for service disruptions arising from such events.

9. PERSONAL DATA

The Service Recipient agrees that personal data provided during the reservation process may be processed for the purpose of service delivery, legal compliance and operational communication.

10. JURISDICTION

Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the Istanbul Courts and Enforcement Offices.

11. EFFECTIVE DATE AND ACCEPTANCE

This Agreement becomes effective upon electronic approval by the Service Recipient and applies individually to each reservation made through the website or digital platforms.

SERVICE PROVIDER
HRH LUCKY TURİZM LİMİTED ŞİRKETİ